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Frequently asked questions
Got a question? Below are some common questions from our customers. If you have any other questions please send them to customerservice@oceandeities.com.au or fill out our contact form.
How long is delivery?
AUSTRALIA
AusPost Standard- 3-10 Business days.
Auspost Express- 1-5 Business Days
REST OF WORLD
AusPost- 3-15 Business days
Orders are shipped Monday to Friday. We can't ship to PO Boxes for International orders.
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Is Ocean Deities jewellery really water safe?
Yes, our tropical treasure can be worn on all your salty adventures and will withstand use in water with due care. To ensure your tropical treasure's longevity we suggest doing this:
- Although water friendly for extra longevity & low maintenance you can avoid water contact in swimming pools/spas/saunas
- After wearing your jewellery in the ocean rinse with fresh water and pat dry
- Try to avoid direct contact with Moisturisers, Detergents, Perfume, Make-up etc (they will cause oxidation, but should be removable with a polishing cloth)
- Avoid high temperatures
- Sterling Silver & 18k Gold will oxidise with wear & exposure. Simply remove with a sterling silver cloth
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An item I want to buy is sold out, will you be restocking it?
Yes! You can contact us using the form on the contact us page if you want to know when we are restocking. Also, keep an eye out on our social media for updates & feel free to sign up for an email list for restock updates!
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How do I care for my jewellery?
- Although water friendly for extra longevity & low maintenance you can avoid water contact in swimming pools/spas/saunas
- After wearing your jewellery in the ocean rinse with fresh water and pat dry
- Try to avoid direct contact with Moisturisers, Detergents, Perfume, Make-up etc (they will cause oxidation, but should be removable with a polishing cloth)
- Avoid high temperatures
- Sterling Silver & 18k Gold will oxidise with wear & exposure. Simply remove with a sterling silver cloth
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Do you have Afterpay?
Yes. We have Afterpay, Laybuy and Klarna.
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How can I track my order?
Orders are shipped Monday - Friday.
You will receive a shipping confirmation email from us including your order tracking number. If you can't find this email please check your spam folder before contacting us & we will be able to help.
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